Tag: integrated marketing

Understanding Omnichannel Marketing

Omnichannel marketing refers to creating a seamless and unified customer experience across multiple channels. Whether customers interact through social media, email, a website, or a physical store, their experience should be integrated and consistent. This approach ensures that no matter the platform, customers recognise your brand and message. The overarching goal of omnichannel marketing is to ensure customer satisfaction and to enhance their journey by making it more fluid and interconnected.