Blog Author Mellissah Smith - Page 57

Midwest Medical is a leading provider of facility programs that provide ASC or Outpatient Surgical Centres with Sequential Compression Devices and sleeves.

As the company has continued to grow and prosper, they launched into the US market the revolutionary Venowave Deep Vein Thrombosis (DVT) device DVTlite. With this addition to their range of products and services, Midwest Medical realized that their business was going through an evolution and during the tranformational phase required a rethink of how their brand would look and feel going forward.

Yesterday, I spoke at Cebit 2014 on sales process automation.

It was an interesting topic because so many Australian companies have yet to realise just how much more efficient their sales process can be through sales automation and the ROI in terms of revenue acquired because of having an effective sales process automation system in place.

Collaborating CRM, marketing automation, workflow automation and email marketing, sales process automation is one of the most important areas for businesses to focus on in 2014. 

I’ve got a not-so-secret weapon to reel clients in.  It’s called marketing automation.

You walk in to your favourite shop and immediately, something beautiful captures your attention.  You need it, you want it, it would be just right for you.

Summoning all of your courage, you walk over to that breathtaking prospect and begin your introduction.  And no, I’m not talking about a man, or a pair of Jimmy Choos -  I’m describing something else that makes my heart beat; engaging with a potential new client; that instantaneous allure of a new connection.  And I’m not going to lie; you must approach business like you would a date.

Yes, I’m encouraging you to flirt with your customers.

Sure, this is not a top-tier newspaper gig or a glamorous television job, but we do have Timtams and laugh alot. Our deadlines are not as dramatic, but we do have a magazine to get out. You will meet lots of interesting people from all walks of life, namely entrepreneurs that may one day be 'the next big thing' and some big businesses that choose us as their marketing arm.

It's true, we are looking for a journalist, because we like journalists. They seem to be smarter, more diverse and faster than having a PR chick (or bloke) in-house, and let's face it, communications people suck at writing real stories for quality magazines - but you seem to have that one sorted.

And... we aren't a bad place to work. Our people are nice, all with interesting and diverse backgrounds. We work hard and as much as I would like to say that we play hard, its possibly not the case other than for a few Gen-y'ers that work for the company.

We have a dog, but she is stuck in the US at the moment. Hopefully one day she will join us back on these sunny shores.

Chase Performance has created successful business solutions through an award-winning combination of consulting and services. They work across a wide range of industries, developing the expertise required to deliver the most premium consulting services available.

When writing my business plan 9 years ago, I took many things into account like how the business would look in 10 years time, employees, what services we would provide, and how we would expand into new markets.

But what I didn't take into account is how I would actually make it happen. You see, like many entrepreneurs, I have struggled with working in the business and trying to at the same time work "on" the business - never quite getting the mix right.

At long last, since I made some smart strategic business moves last year, including changing management, I have become the entrepreneur I always wanted to be. I am implementing our business plan that was written so long ago, and it feels really good. There is a sense of satisfaction that is growing deep inside me and I believe in every single thing that we are doing.

As a person who has employed hundreds of people in my career, I am always amazed at how some people stand out from the crowd, while other's don't.

In today's work environment where work, life balance seems to take precedence, and the millennials and gen-y are looking for more than their predecessors who were mainly happy to be gainfully employed and on a career path that funded their lifestyle - it appears that fewer employees are seeking to be outstanding. They are looking for more than just to be an outstanding employee, but rather a career that is fulfilling, balanced and with the right perks to help them get the outcomes financially they are looking for in their lifetime.

Now, this is not a bad thing. As you get older, you realise that you only live once. This new way of thinking and the younger generation putting life first and career second, can only benefit generations to come.

Where the real problem lies in the blurred line between how to advance your career or how best to maintain your status quo in the workplace.

When I started Marketing Eye more than 9 years ago, I had a vision to be the world's best small business marketing firm. I dreamt that I would open offices all over the world that would sell marketing services backed by sophisticated technology platforms, media and education, to businesses that had revenues of $1 million to $200 million.

Primarily, the companies that would be ideal clients were one's that were entrepreneur-led, like me, and who had a dream to significantly grow their businesses and mostly be industry game-changers - although the latter wasn't exactly necessary.

In the early days, we had hurdles. The first was our own mind-set of being use to working with funded startups or medium to large corporations and shifting the way we interacted, engaged and nurtured our clients to success to cater for burgeoning SMB market.

It took time. More time than I ever imagined. 

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It wasn't until more than 5 years later that things took real shape and my original business plan came into play. There wasn't an obstacle that I didn't face and no amount of hours in the office seemed to help get Marketing Eye to the level that it needed to be to fulfil our business plan.

Then, somehow it became easier, and I had more time up my sleeve to get back to doing the things I should have done in the start and that is "working on the business, not in the business".

This is where my life became very exciting and every single time I achieved one more piece of my business plan, I had a real sense of accomplishment. Suddenly everything became easier and there was enough money in the coffers to do what we needed to do. No more watching cashflow to the level that we needed to do in the early stages, and more investment placed in areas of the business where it needed it most.

We had a lot of changes that we needed to do in the business. I had made a lot of mistakes particularly in the recruitment stakes and had senior management who were not well-suited to marketing, let alone a senior management position, that were steering the ship.

Hard decisions needed to be made and I was making them - with confidence.

Now it's a different story. I can safely say we are well on our way to realising our business goals and achieving everything that I set out to achieve in that very first business plan. 

We are smarter, faster and better than any of our competitors, and on top of that, we do everything in-house with no outsourcing and have our own proprietary technology to back it up. Then of course, we have a company magazine which is really taking shape, and I love the fact that we are able to give our clients a voice.

Expanding to the US market has been very hard both personally and professionally. I have lost the last few years on planes, living in hotels and putting myself out there in very uncomfortable situations.

One of the big changes for Marketing Eye right now is to forget that we are a small business, and to act global. If you want to be global, you have to behave like a global company. That means business structures, management structures, planning sessions, meetings, reporting and so on.

The knowledge that you need to have to expand globally is exhausting. I still cannot get my head around all the different tax laws and government regulations of the US, preferring to hire it in rather than invest the time in expanding my knowledge in this area. Somehow I took for granted the fact that in Australia I seem to know more about tax and business structures than some of the outsourced companies I employ. Likewise, with law, it feels like I am telling the lawyers what to put in contracts and they are just taking orders. Both of which may mean that there needs to be a change, but nevertheless, this is how I feel.

Finding the right partners in overseas markets is imperative, but remember, the partner you have today may not be the same as the one that takes you to where you want to go. Make sure you learn as much as possible and give them every opportunity to be successful in what they do, powering your company to the next level.

Get across foreign exchange because currency can make or break you - and you just have to ask Billabong about that one.

Marketing in the US is different to Australia. It is far more aggressive, technology savvy and immediate, whereas in Australia, it is more relaxed.

This journey continues to be exciting, but it is important that if you are a global startup, beware that you don't act like one. Fake it until you make it and treat your company like an entrepreneurial corporation that is fast tracking global expansion.

Something was brought to my attention yesterday by two people; I am not patient. I want everything there and then, and in that lies what is possibly one of my biggest failures.

I admire people who 'wait it out' and watch, carefully understanding a situation in its entirety before making a decision. Having patience often means that you have the choice of a small reward in the short-term, or a more valuable reward in the long-term, with human nature being that most of us prefer a short-term reward over a long-term reward, despite the latter reaping greater benefits.